Contact Center:

This center with a client oriented and service-based structure has been initiated for automation of Bank-Clients communication channel. This is in fact an access point to the data of all available services rendered as requested by clients.

When you contact with this center you can easily receive the answers to your questions on bank services and also follow up your bank problems. Clients Contact Center, employing computer technology, telephone and fax, renders round the clock services to the esteemed clients.

Available services in Information Center:

1. Providing information on various accounts, services, and current facilities in the Tejarat Bank’s network based on the latest issued instructions and regulations.
2. Receiving and following up people comments, criticisms, and complains, and giving proper replies as soon as possible.
3. Following up banking problems to make sure of the problem obviation.
4. Possibility for direct contact with bank senior managers
5. Rendering information of all branches and staff units of the bank all over the country.
6. Giving the latest daily Forex rates in Bank Tejarat

How to contact with Contact Center:

In Tehran, Esfahan, Shiraz, Tabriz, Mashhad you can contact with this center free of charge through the four-digit phone number 1554 (with no local code) and in other cities through 021-888525200 (90 lines).

An alternative way for communication between you and us is sending SMS to 200074; an appropriate reply to your question or your requested information will be sent back by an SMS.

You can visit the website of Bank Tejarat: www.tejaratbank.ir and clicking on “contact with us” menu you can send message in the web environment.      

Upon sending messages through above channels, the experts settled in the center start to receive and take necessary action for rendering information or following up your bank affairs and sending accurate and clear reply as soon as possible.

As a development plan in near future, the four digit phone number 1554 will be available allover Iran.